Return & Substitution Policies

Return Policies:

Our gifts can't be returned. If they arrive in bad shape, we will send a replacement after receiving proof with no extra charge (only one replacement per order). This policy ends after 48 hours of receiving your gift and it is not valid for weddings or events, only for daily arrangements. In case you send/receive a plant or planter, we are not held responsible if plants die after a week (7 days). Plants need care and attention and we can't know how each person cared for their plant. 

 

Substitution Policies:

We make all our efforts to ensure that our gifts are in season, but some fruits and/or flowers won't be. Tognoli Florist reserves the right to substitute some fruits or flowers if they are not in season, for others of the same price/quality.

Tognoli Florist reserves the right to substitute baskets or containers from the pictures, as well as other decorative objects with others of the same/similar value, shape, color, or style. Our customer service will contact you if we need to make any big changes.

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